Online support for Robomagic products:

 

We have provided a number of resources here to help you resolve problems, report bugs, and suggest improvements to our products and services.

 

It is very important that you use the correct form for your question/request to avoid unnecessary delays in getting your request fulfilled

 

 

 

 

 

 

 

 

General/Web Site issues

 

 

  •  I am trying to download one of your programs, but download just hangs there:
    If you are using GetRight, this can be fixed by configuring GetRight properly to work with our site.
    Before attempting to start the download, go here: http://www.getright.com/useragent.html
    Copy the User-Agent displayed on this page into the appropriate field of the "Advanced/Protocols" page of GetRight's configuration.
    This will have GetRight mimic your browser and will help GetRight connect to and download from the our site.

 


 

  •  After installing the new version of a program, I have twice as many icons on my tray - the program is running twice
    This is being caused by installing an earlier version for "All users" and the current version for "Current user only" (or the other way around). After installing the new version, there are two shortcuts to the program in the Startup folders.
    One shortcut in \Documents and Settings\All Users\Start Menu\Programs\Startup,
    and another in \Documents and Settings\<your username>\Start Menu\Programs\Startup.

    When you simply look at the Startup Programs menu via the Start  button, only one shortcut appears. The only way to discover this is to look at the start menus within each login profile.

    How do I fix it?: Get rid of the shortcut in the user profile, and leave only the "All users" one. That will solve your problem.
     

 

 

WetSock issues

 

 

  •  WetSock shows junk in place of my cities, and occasionally crashes.
    This applies if you have Canadian cities in your list. There has recently been a major change in the way Environment Canada publishes forecasts for Canadian cities.
    Please download and install version 4.9f which will fix this problem.
     
  •  WetSock occasionally crashes when updating the weather information after upgrading to version 4.8
    Please download and install version 4.8a which will fix this problem.

 

 

  •  WetSock no longer updates the weather. Last update was a while ago.
    Occasionally, various changes to the servers might cause problems, preventing WetSock from downloading the latest weather information successfully. Make sure you are running the latest version. If you are running the latest version and still having a problem seeing new weather data, check the network and server connection status fields in the WetSock settings window.

     
  •  WetSock does not show that there are Warnings for my city. But I know that there has been a weather warning issued.
    If the city in question is in Canada, please download the latest version. Environment Canada frequently changes the way they format their servers as to how the information is organized. We usually issue a fix for the problem soon after we become aware of it.

     

 

SocketWatch issues

 

  •  After installing the new version of SocketWatch, it starts with its window maximized
    This is being caused by installing an earlier version for "All users" and the current version for "Current user only" (or the other way around). After installing the new version, there are two shortcuts to the program in the Startup folders.
    One shortcut in \Documents and Settings\All Users\Start Menu\Programs\Startup,
    and another in \Documents and Settings\<your username>\Start Menu\Programs\Startup.

    When you simply look at the Startup Programs menu via the Start  button, only one shortcut appears. The only way to discover this is to look at the start menus within each login profile.

    How do I fix it?: Get rid of the shortcut in the user profile, and leave only the "All users" one. That will solve your problem.

     
  • All time servers are consistently timing out and failing
    If a particular server fails torespond, SocketWatch searches for a server that does. If you are getting consistent timeout errors, and the timeout value in SocketWatch isn't set to a very low value (it should be at least 5 seconds), it is probably because the connection of the time (NTP) port is being blocked.
    If you are behind a firewall, the firewall has to be configured to allow free access to UDP port 123.
    If you are connecting to an ISP, you should check with them to see if they are blocking access to UDP port 123. Some ISPs do this as a so called security measure.
     
  • OK, so I am behind a firewall/proxy server. How do I make SocketWatch work?
    The NTP protocol used by SocketWatch does not support proxy protocols, and requires a direct connection to the time servers. If you are behind a firewall, you need to ask your network administrator or your ISP to allow free access to UDP port 123 (the NTP port). If you are running a software firewall, you will also need to make sure that the same port and SocketWatch are allowed free access to the internet.

     
  • SocketWatch sets the PC clock to a different time than it should.
    This is because your Time Zone settings for your PC is not correct.. Go to Windows Control Panel, Date/Time settings, and make sure the correct time zone is selected.
     
  • I get an error: Cannot bind to time port.
    Make sure that you are not running another program that is currently using the NTP port (UDP port 123).
    If another program is using this particular port, you can check the box "Allow re-use of NTP port" in SocketWatch settings to share the port. You may still run into problems if the other program in any way interferes with the time data.
     
  • SocketWatch dials out even when I set it to never dial, and it doesn't even hang-up.
    It is not SocketWatch doing the dialing. In your Dial-Up Networking settings, you have it set to automatically connect to the network whenever there is any network activity. SocketWatch triggers this auto-connect feature while trying to find out if you are still connected since you last dialed in to your ISP. You can either turn this auto-connect feature off in the Windows Internet Settings, or set the "While connected to the Internet, update every..." setting in SocketWatch to zero. This way, SocketWatch will only correct the PC clock once as soon as you dial in, and will not bother DUN until you dial-in again.
     
  • SocketWatch was working fine, now I am getting server errors and it does not update my clock. What do I do now?
    If you have the smart server search turned on, SocketWatch will find a server that works. It is unlikely that all of the over 100 servers distributed all over the world are having problems at the same time. If all servers are consistently failing, the problem must lie on your end.


 

 

DayToday issues

 

  •  I cannot move the calendar around
    To move the calendar, you have to drag it by the thin border around it
     
  •  How do I close down the calendar
    To close the calendar, click on the tray icon again

 

 

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This page last updated on Tuesday September 09, 2014